The process is as follows. First, please contact us using the quotation form.
1.Request for quotation.
2.Prepare test request form. (Review the consent form.)
3.Send the test request form, sample, and consent form (optional).
4.Analysis
5.Report results
6.Pay the test fee

Please contact us using the quotation form.

Please enclose it with the sample.

Please send the samples to the address below. Please send it so that on Wednesday or Thursday morning (excluding the New Year holidays). We are not available to receive samples on Saturdays, Sundays, or public holidays. If you live in Japan and send us the specimen, please e-mail us the estimated date of arrival. If you live outside of Japan, please e-mail us the date you sent the sample.

[Sample delivery address for comprehensive protein array contract analysis service]
2-4-7 Aomi, Koto-ku, Tokyo 135-0064
National Research and Development Agency, National Institute of Advanced Industrial
Science and Technology, Rinkai Center Annex, Room 5108
Proteobridge Co., Ltd. Contract Testing Division
TEL: +81-3-6457-1661
Email：hupex@proteo-bridge.co.jp

We apologize for the shipping costs, which will be borne by the customer.

Please refer to the HuPEX® comprehensive protein array Q&A and examples of Analysis results report and Analysis results [quantified data] on our website.

Analysis results report（example）
Analysis results（example）

If you contact us before the sample arrives at our company, we will cancel the order. Please contact us by email. Once we have started the analysis (including preparation) of this service, you cannot cancel. If you have a compelling reason to cancel, or if we accept the cancellation, you will be responsible for the analysis fee for this service according to the process we have followed up to the time of acceptance.

【Contact information to cancel】
E-ｍail：hupex@proteo-bridge.co.jp  (Weekdays 9:00-17:00 (UTC + 9))

We will send you an invoice by the 10th of the following month.

Please transfer the funds to the bank account listed on the invoice.

If the sample volume is less than 300 μL, please contact us.

Yes, it is possible. However, samples that have been stored for a long time may generate precipitates after centrifugation. We will consult with you if centrifugation of the sample does not yield more than 200 µL of supernatant from serum or plasma.

Yes, we can return any remaining samples, please indicate on the inspection request form.

We generally discard the samples after the analysis is complete unless you request their return at the time of your request.

We may not be able to provide analysis in the following cases. Please check the disclaimer on the test request form for details.

・If the sample is less than 300 µL.
・If there is the sample temperature control problem due to transportation trouble.
・If sample has BSL3 or higher risk of infection.
・If it is suspected that appropriate informed consent is not obtained
・Other cases where we determine that the test cannot be performed due to the quantity or quality of the sample.

We generally report to you within two months of receiving the sample. However, reporting may be delayed during busy periods.

We will deliver the result report (pdf) and quantitative data (Excel) for each loaded protein with Dropbox or CD-R. The following files are included in the deliverables.

・” Analysis results report” file (PDF format): contains a summary of the analysis, experimental overview, data analysis, results, etc.
・”Quantitative Data” file (Excel format): contains quantitative data on the signals for each loaded protein obtained from the fluorescence images after the assay.

We will respond to your request individually. Please contact us（hupex@proteo-bridge.co.jp）

We are very sorry, but we cannot provide any assistance with interpreting the results. We ask you to interpret the results of your data.

In the following cases, analysis results may not be obtained. Please check the disclaimer on the test request form for details.

・Sample contains antibodies against wheat proteins.
・Sample contains antibodies against FLAG tag and/or GST (Glutathione S-Transferase) protein.
・High background due to other factors in the samples.